Privacy Policy

Last updated: October 30, 2026

Snijlab operates this store and website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a tailored shopping experience (the 'Services'). Snijlab is powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction with the Services, or otherwise interact with us. Should there be a conflict between our terms of service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term 'personal information', we refer to information that identifies you or another individual or can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or anonymised so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you use the Services, where you reside, and as permitted or required by applicable law:

• Contact information, including your name, address, billing address, delivery address, phone number, and email address.
• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, add to your cart or wish list, or that you purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including the information you include in communications with us, for example, when you send a query to customer support.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage data, including information about your interaction with the Services, such as how and when you use or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, for example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, for example, when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, customise, and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience for you, such as recommending products related to your purchases. This may involve using your personal information to better tailor and improve the Services for you.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications via email, SMS, or post, and to show you online advertisements for products or services within the Services or on other websites, including based on items you have previously purchased or added to your cart and other activities within the Services.
• Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly advise against sharing your username, password, or other access details with anyone else.
• Communicate with you. We use your personal information to provide you with customer support, respond to you, provide effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other legal disputes, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include the following:

• To Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
• To business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you reside, you may have the right to direct us not to share information about you to show you targeted ads and marketing based on your online activity across different merchants and websites. You can exercise your rights to opt out of that use here.
• When you direct, request, or otherwise consent for us to disclose certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
• To our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services is sent to and shared with Shopify, as well as with third parties who may be located in countries other than where you reside, to provide and improve the Services for you. Additionally, to help protect, grow, and improve our business, we utilise certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information on how Shopify uses your personal information and any rights you may have, see Shopify’s Privacy Policy for Customers. Depending on where you reside, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not in itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not actually know whether we 'share' or 'sell' personal information of individuals under 16 years of age (as these terms are defined in applicable law).

Security and Retention of Your Information

Note that no security measure is perfect or impenetrable, and we cannot guarantee 'perfect security'. Additionally, information you send to us may not be secure during transmission. We advise against using insecure channels to communicate sensitive or confidential data to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights below regarding your personal information. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases, we may reject your request as permitted by law.

• Right to access/knowledge. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
• Manage communication preferences. We may send you promotional emails, and you can unsubscribe from these at any time via the opt-out option displayed in the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us using the contact details below. For more information on how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you may designate an authorised representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we require the representative to demonstrate that you have authorised them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal information, contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below or by lodging a complaint with your local data protection supervisory authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses, or any equivalent contracts, if applicable, issued by the competent authority of the UK, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the 'Last updated' date, and provide notices as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you want to exercise any of the rights available to you, email us at info@snijlab.nl. You can find our other contact details in our contact information policy. For the purposes of applicable data protection law, we are the data controller of your personal information.